If you are unhappy with our service

 

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

 

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

 

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

 

We will be happy to provide you with a summary of the internal procedures for handling complaints, this is available without charge upon request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).

The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR

 

Telephone: 0300 1239123

Email: complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

Leave us a message

Details submitted through this form are confidential. We will process any personal information collected in this form in accordance with our  Customer Privacy notice.
The information therein is used only to contact you to discuss the areas you've expressed an interest in.

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

If you are unhappy with our service

 

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

 

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

 

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

 

We will be happy to provide you with a summary of the internal procedures for handling complaints, this is available without charge upon request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).

The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR

Telephone: 0300 1239123

Email: complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

Contact us

  • Blackstone Financial Advice

    9 The Shrubberies
    George Lane
    London
    E18 1BD

    Tel: 020 8530 3655
    Fax: 020 8989 2499

    Email: info@blackstonefinancial.co.uk